Privacy policy

Privacy Policy

Last Updated: October 8, 2026

At [Store Name], operated by D M TEX FAB, we value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, purchase products, or communicate with us.

1. Information We Collect

Depending on how you interact with our store, we may collect:

Name and contact details
Email address and phone number
Billing and delivery address
Order details and purchase history
Payment transaction information
Device, browser, and website usage information
Customer service communications

Payments are processed through supported payment providers. We do not require customers to share confidential card PINs or OTPs with our support team.

2. How We Use Your Information

We use personal information to:

Process and deliver orders.
Provide customer support.
Communicate order confirmations and delivery updates.
Process eligible returns and refunds.
Prevent fraud and unauthorized transactions.
Improve website performance and customer experience.
Send promotional communications where permitted.

3. Sharing Your Information

We may share information with trusted service providers where necessary to operate our business, including:

Shopify and website service providers.
Payment processing partners.
Shipping and delivery partners.
Technical support and analytics providers.
Marketing providers where applicable.
Government or legal authorities when required by law.

We do not sell customer contact information as a standalone commercial mailing list.

4. Cookies and Analytics

Our website may use cookies and similar technologies to maintain shopping cart functionality, improve website performance, remember preferences, and measure website activity.

Customers may manage cookies through available browser settings and privacy controls.

5. Data Security

We use reasonable technical and organizational security measures to help protect customer information.

However, no internet-based system can guarantee absolute security.

6. Data Retention

We retain personal information for as long as reasonably necessary for orders, customer support, legitimate business operations, legal obligations, and dispute resolution.

7. Customer Privacy Rights

Subject to applicable laws, customers may request access to, correction of, or deletion of their personal information and may withdraw consent where applicable.

Requests can be submitted through our customer support email.

8. Third-Party Services

Our store operates using Shopify and may use external payment gateways, shipping providers, and analytics services.

These providers may process information under their own applicable privacy policies.

9. Children's Privacy

Our store is not intended for independent purchases by children who cannot legally enter into a purchase contract. Purchases for children should be made by a parent or guardian.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, services, or legal requirements. The latest version will be published on our website.