Refund policy

Return and Refund Policy

Last Updated: October 8, 2026

Welcome to [Store Name]. We value our customers and strive to provide a reliable and satisfying shopping experience.

1. Return Eligibility

Customers may request a return within [7 days] of receiving their order, subject to the following conditions:

The product must be unused, unwashed, and in its original condition.
All original tags, labels, and packaging must be intact.
The customer must provide a valid order number or proof of purchase.
The product must be eligible for return under the conditions stated on our website.

2. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact our customer support team as soon as possible.

Email: chanchad99p@gmail.com

Phone: +91 8000145265

Please provide your order number, photographs of the product, and a description of the issue.

We will review the request and arrange an appropriate solution, such as a replacement, return, or refund, as applicable.

3. Non-Returnable Items

The following items may not be eligible for discretionary returns:

Products that have been used, washed, altered, or damaged after delivery.
Products without their original tags or packaging.
Products specifically marked as final sale or non-returnable before purchase.

These restrictions do not affect any rights available under applicable consumer protection laws.

4. Refund Process

Once the returned product is received and inspected, we will notify you whether the refund is approved.

Approved refunds will be processed to the original payment method where possible, or through another mutually agreed method.

Refund processing typically takes [5–10 business days] after approval, depending on the payment provider or bank.

5. Order Cancellation

Customers may request cancellation before an order has been dispatched.

Once an order has been shipped, cancellation may not be possible. Customers may instead request a return if the order qualifies under this policy.

If an eligible prepaid order is cancelled before dispatch, a refund will be initiated.

6. Exchange Policy

Exchanges for eligible products may be offered depending on stock availability and the nature of the request.

Please contact customer support before returning any product.

7. Return Shipping Charges

Return shipping charges, where applicable, will be communicated before a voluntary return is arranged.

For a confirmed incorrect, damaged, or defective delivery attributable to us, we will provide an appropriate remedy in accordance with applicable law.